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5 Easy Ways to Give Yourself a Raise

Let’s face it, many salon owners aren’t charging as much as they feel they should. Local competition and price-sensitive clients are two strong reasons why. In some cases, grooming rates are already as high as considered possible without losing customers.

In most service-based businesses, payroll is the highest expense. A typical grooming business pays out more than 50% to 60% in payroll, alone. When salons are paying out those percentages, raises are rare.

We’ve talked to lots of groomers. It’s no surprise that one of the main complaints with their jobs is not making enough money. It’s not all about the money but having fair compensation for the work we do is not unreasonable!

When people come to me and ask how they can earn more, I always remind them that time is money – regardless of how you are paid. The faster you can get through a pet safely, the more money you will ultimately make. Read the rest of this entry »

Dealing with Trouble Areas in Fur

Mats.

Tangles.

Knots.

Call them what you like. That woven mess of dirt and hair can often determine what kind of trim can be done on a pet. They are the best friend – and the worst enemy – of the professional pet groomer.

The key to dealing with these trouble areas is knowing how to identify them and deal with them effectively.

4 Types of Mats

Lack of Maintenance: These mats are the results of dirt, static, and moisture. The owner brushes between grooming appointments but these sessions are not as effective or as frequent as they should be. More frequent bathing and brushing to remove dense undercoat is needed in these cases. The mats produced from poor maintenance are generally smaller and can be removed with the proper knowledge, tools, and products.
Neglect: These tangles are tough. Typically, these mats are the result of longer-term neglect and are very tight and difficult to remove. The dog’s coat is often in extremely overall poor shape and is very dirty. They can be a hiding place for pests like fleas and ticks and may lead to skin damage or injury.
Friction: Friction mats are caused when two areas rub together. It could be from a collar, dog sweater, or from a body part (like behind the ears or under the front legs) – but is not limited to those areas. Depending on the activity level of the dog, friction mats could be found up and down the legs, on long ears, or the tail. These are the areas that come in contact with other areas like tall grasses or even the ground.
Compression: This type of tangle is generally found on the rear of the dog. It is caused from sitting or lying down. Dogs that shed heavily will have dead coat packed into the guard coat, and if not removed, will clump and mat as moisture and compression do their work. Just like people, dogs tend to be left or right-sided. The compression type density will be worse on one side more than the other.

Read the rest of this entry »

How to Get Smooth Legs on a Close Haircut – Tricks to Eliminate “Stickie-outies” on Legs

Do you struggle to get the spindly legs smooth of that clipped #5 all trim? The body comes out nice and smooth – but the legs… ugh.

Getting smooth legs is always a pesky problem for new groomers. Maybe you’ve been grooming for a while, but still struggle with this area. You’re not alone. Legs should only take you a few minutes to get smooth. If you’re missing the mark, here’s some help.

My Golden Rule for All Clipper Work

3 passes and you’re done. Period.

Your end result should be super smooth. No rough spots. No sticky-outies.

Fast. Clean. Simple.

Legs have their own sets of challenges. One of the largest issues is simply the shape. When you set a clipper blade on one of those spindly legs, the point of contact is minimal. Look at it on your own finger, simulating a leg. You’re only making contact with one or two teeth. You’re going to have to rapidly go over those legs several times if you have any hope of getting them smooth.

I have some ideas for how to get a nice finish on those legs in no time. It’s easy when you understand the principles and the foundation skills of all good clipper work. Read the rest of this entry »

How to Read Classic Dog Body Language – Appropriate Composure for the Pet Professional

We work with pets because we are passionate about them. It’s simple: we love what we do. Yet it’s important to remember that every dog is an individual. Not only do they look different, they all have different physical and emotional characteristics. Different personalities.

Some dogs receive clear directions from their owners. They have rules and boundaries at home. This makes them very easy to work with in a professional setting. Other pets will not be well-mannered in a professional setting. The personality quirks we all experience working with pets will vary from dog to dog.

Many will be perfect angels
Others will be mildly annoying
Some will be potentially dangerous to work with for both the handler and the pet

Based on your level of pet interaction experience, you should be able to work through many of these personality quirks. Your commands to the pet need to be clear, concise, and consistent. Read the rest of this entry »

Paying Groomers – What is Fair?

How and what professional groomers get paid is always a hot topic. There are so many variables:

Hourly?
Commission?
Pay rates?

Money Over the years I’ve tested just about every possible combination of scenarios to try to determine what was fair, what worked, and what didn’t.

When I started my first business, I groomed in the vans right beside my mobile groomers. My team earned 50% commission of the grooming charges. We also had an extra “house call charge” for the front door service per stop (not per dog).

My mobile fleet grew from one van to six in about five years. Plus, I added a grooming salon to the mix. We were busy all the time. However, every once in a while, cash got tight.

Have you ever been there? Read the rest of this entry »

The Importance of Rebooking Appointments

Rebooking clients is one of the easiest ways for groomers and pet stylists to boost their income. Encouraging clients to rebook on the day of their service will help keep a steady stream of pets coming into your salon.

cozy pet Clients that rebook before they leave return on a much more frequent basis than those who do not. Let’s face it – life gets busy. Personally, if I did not rebook my own hair appointment before I left the beauty salon, I’d be there a lot less frequently than every five or six weeks! Our pet owning clients are no different.

Many groomers don’t encourage their customers to rebook their pet’s next grooming. They think the client will come back when they are ready. While that may be true, it’s more likely the client will not return as often as they should. Read the rest of this entry »

What Keeps Clients Coming Back?

When a student graduates from The Paragon School of Pet Grooming, I love to hear about their success stories down the road. They might work for someone else or work for themselves. They love what they’re doing and their careers are thriving. But what makes those graduates successful?

For many of them, it might not be what you think.

We all have good friends. When you think about those friends, what traits draw you to them?

My good friends are honest, dependable, self-confident, empathetic, and are good listeners. They have integrity. I enjoy being around them.

Bottom line, I trust them.

Not every groomer needs to be an all-star stylist to succeed. However, having repeat clientele is the lifeblood of any business. It does not matter if you are a solo groomer or work with a team of pet stylists with a support staff. Getting customers to come back on a regular basis pays the bills. Read the rest of this entry »

How Do You Remove Track Lines from a Coat?

I still remember how frustrated I got when I first started grooming.

I was the assistant, doing mostly bathing and drying for the groomer. One day, she was overbooked and was falling deeply behind schedule. She had a basic “all trim” on a larger dog that she hadn’t even started yet. Out of desperation she asked if I would remove some of the coat before the bath.

I thought to myself, “Sure, why not? How hard could it really be?” I picked up the A2 clipper as the groomer handed me the appropriate head. I twisted it on and set to work.

What a mess. The dog wasn’t hurt but my work was awful. The dog was full of uneven coat and lots of tracking.

The groomer had always made it look so easy. Coat seemed to melt off like a hot knife through butter. Her clipper work was always smooth and even. No track marks. No sticky-outies.

This was not nearly as easy as I thought! Read the rest of this entry »

How to Handle Tardy and No-Show Clients

Unfortunately, there isn’t an easy rule for solving the problems of tardy or no-show clients. The good news is that you have lots of options to help deal with it. Depending on how busy you are, cancellations can either be a blessing or a curse. In either case, if you have a client who is chronically dismissive or disrespectful of your time, you need to be proactive and correct the problem.

Our kennel, Whiskers Resort and Pet Spa, experienced 68 reservation cancellations over the 4^th of July holiday. During the summer months, Whiskers runs at over 100% occupancy rate with its 180 rooms. During peak holidays such as Thanksgiving, Christmas, New Year’s, and Spring Break, Whiskers charges a $50 deposit for all reservations. This deposit is nonrefundable if the cancellation takes place two weeks prior to their check-in date. In the past, the deposit has not been charged for Memorial Day, the Fourth of July, or Labor Day. That will be changing. Read the rest of this entry »

The Secret to Handling Challenging Dogs

Dollarphotoclub_57676672 In my years of teaching new pet groomers, I’ve seen hundreds of dogs take advantage of a new students. Dogs pull, squirm, whine, snarl… and bite. I’ve seen many students frustrated to the point of tears.

Then a miracle happens.

An instructor will walk over to the pet and gently take over for the student. Suddenly, this challenging pet turns into a perfect angel. The students’ jaw drops. A moment in stunned silence passes before the student exclaims, “How did you do that?!” The answer is simple:

Energy. Read the rest of this entry »